Recently, I finished reading a book from the Harvard Business Review titled "Giving Effective Feedback", and below is my review of the book. I recommended this book to read because it’s easy to read and the material is organized and clear.
Feedback
is something that helps to enchance communication and relationship positively if
we do it correctly. If we do
incorrectly, it can backfire and permanently damage the communication. Giving
feedback is askin a negotiation – it is a daunting task which needs to be
handled tactfully. Both parties need to
be consonance.
Feedback
intended to help recipient to change or adjust practices when the current ones
aren’t working. Therefore giving
effective feedback becomes critical. The objectives of feedback conversation is
to reinforce positive behavior or improve performance.
The
book provides a clear guidelines and difference betwed feedback, coaching and
performance Appraisal. Feedback discussion giving us opportunity to share the
observations with others about the performance and behavior.
Some of the points that needs to be followed during feed back are:
- Active Listening
- Monitoring the reactions
- Pharaphrase the recepient
One
should also keep in mind that Feedback is not a cure-all for workplace ills. The
books also provides guide on providing feedcask to high performers, difficult
conversations and feedback to boss and tips on giving positive feedback publicly.
Difference
between Feedback, Coaching and Performance Appraisal
· Feedback :
To reinforce or change behavior
· Coaching : To improve skills
· Performance Appraisals : To evaluate past work
Feedback
– Deliver right time, frequently , and in context
Don’t
give feedback when
- We don’t have all the information about given incident
- When the person who needs the feedback is highly emotional or vulnerable
- When you don’t have to time to deliver the feedback in a calm and througn manner
- When the feedback is based on personal preference and not a need formmore effective behavior
- When we have not yet formulated possible solution to help the recipient move forward
